Refund Policy — Digistorax

We want every customer to be happy with their purchase. Because we sell digital goods that deliver instantly, this policy explains when a refund or replacement is available and how to request one.

1. When refunds apply

You're entitled to a full refund or replacement in the following cases:

Product not delivered. If your order is paid but no key, account, or download link arrived within 24 hours, contact us — we'll deliver or refund.
Invalid or already-used credentials. If a license key or account doesn't activate or is reported as already redeemed, we'll replace it. If we can't replace it within 7 days, we refund.
Significantly different from description. If the product page describes features that aren't actually included, we refund in full.
Duplicate charge. If you were billed twice for the same order, the duplicate charge is refunded automatically.

2. When refunds do NOT apply

Buyer's remorse. Once a digital product has been delivered and the credentials have been used, refunds aren't available — you have access to the goods you paid for.
Compatibility issues you didn't check. Software requirements (OS, region restrictions, hardware specs) are listed on the product page. Please verify before buying.
Customer-caused account issues. If a streaming subscription is suspended because the account was shared with too many devices or used in violation of the provider's terms, replacements aren't available.
Fraudulent claims. Refund requests submitted in bad faith — e.g. claiming non-delivery for an order whose key was activated — are refused and may result in account suspension.

3. How to request a refund or replacement

Sign in to your account dashboard.
Open a support ticket with your order number and a clear description of the issue.
Include any error messages, screenshots, or details that help us diagnose quickly.
We'll respond within 24 hours and resolve within 7 business days for most cases.

4. Refund timeline

Once a refund is approved:

Card payments (Stripe / PayPal): 3–10 business days back to your original payment method.
Crypto payments: Refunded in the same currency to a wallet address you provide. Allow 1–3 business days.
Bank transfer: Refunded to the originating account within 5 business days of confirmation.

5. Chargebacks

Please contact us before opening a chargeback with your bank. Most issues can be resolved through a support ticket far faster than a chargeback dispute. Unjustified chargebacks may result in account suspension.

6. Questions?